Telesales Executive Job Description
Telesales executives make telephone calls to existing and potential customers for pitching a company’s products and services and persuade them into making a purchase. They work on generating leads for the sales team and handle the client accounts. Getting the customer complaints resolved on a priority basis is also included in the telesales executive job description. The telesales executives up-sell and cross-sell products and respond in a detailed and satisfactory manner to the queries put forth by customers on the telephone calls. They are given sales targets and need to thoroughly understand the products and services they are selling to follow the sales scripts as directed.
Telesales Executive Job Responsibilities
The routine responsibilities of a telesales executive are calling the customers and keeping an accurate record of the purchase orders of the current buyers/clients. Telesales executives manage the customer accounts and make sure that they are satisfied with the quality of products and the service experience. They foster strong and lasting client relationships to retain the customers and persuade them into coming back to a business for repeat purchases. They respond to customer rejections using the sales scripts. They suggest products and services to the customers based on their needs and liking. They put in efforts for meeting the monthly and quarterly sales targets.
Skills Required for Building Telesales Executive Careers
Excellent negotiation and consultative sales skills are required for pursuing telesales executive careers. Stellar communication skills are mandatory for this position as it involves interacting with all sorts of customers. Good organisation and time management skills will help with efficiently getting the designated work done in the available time. Customer service and problem-solving skills are also mandatory for telesales executives as addressing customer questions and providing prompt solutions to their complaints is part of the job. Individuals with a can-do attitude and team spirit will better fit in the role. Get notified of the vacancies matching your area of interest and experience by signing into Simply Sales Jobs!
