Junior Account Manager - Dunelm

Job Title: Junior Account Manager - Dunelm

Location: Unit 34, Ravenscraig Road, Little Hulton M38 9UP

Salary: Competitive.

Job type: Full Time - Permanent. 8.30am – 5pm Monday to Thursday, 4pm on Friday.

The Company:

UW Home is a home textiles company and part of the John Hogg group.  With over 100 years of service, the business has built strong relationships with many of the UK’s leading home furnishing retailers, independents, mail order and e-commerce companies, working with them to create and deliver market leading designs that go on to become best-selling collections. 

With a passion for design, a focus on innovation and commitment to providing high quality products, UW Home has set the standard in readymade curtains, bedding, cushions, accessories and kitchen textiles in the home furnishings market. 

Job Overview:

As Junior Account Manager for Dunelm, you will support the Account manager in managing the day to day running of given categories within the Dunelm Account Management team, meeting agreed KPI’s to deliver exemplary service and meet Dunelm’s Phase 3 Supplier expectations.

Key Responsibilities:

• Attend and support the account manager in documenting category meetings both in house and with the customer, identifying actions, facilitating customer’s requests and ensuring we deliver to their requirements.
• Represent UW Home while building a relationship with the customer. Internally support the account manager in attending key stakeholders through meetings.
• Assist our Design and Buying teams by providing relevant data and product knowledge to drive profit and positive new development that meets the customer’s strategic brief.
• Create target prices where required to our costing methodology, to arrive at the agreed margin and feed into account manager for negotiation.
• Build a good knowledge of the given product categories through competitor analysis and benchmarking.  Feed findings into the account manager to support the customer seasonal presentations.
• Support the Account manager in the Pre-Production process from concept through to delivery to store following the critical path on time and raising any concerns to Account manager prior to final deadlines. Taking the lead on any areas given to ‘own’
• Completing customer related product documentation on time, in detail and to the requirements, gathering information from relevant stake holders where needed.
• Working as part of the wider Dunelm team across all areas of the business from Design, QC, Merchandising, Accounts and Warehousing, completing and updating all required documents accurately to ensure processes are followed and stakeholders are fully updated on the customer’s present requirements. Raising any concerns with the Account manager.
• Assisting in ad hoc departmental projects
• Deputise for the account manager in their absence.

Skills and Experience:

• Ideally 2 years’ experience of working within Supply Chain, account team or buying department.
• Ideally the candidate will have worked with High Street / Supermarket retailers or Supplier.
• Preferably holds an understanding of Far East manufacturing including costs / moqs / lead-times.
• Ability to understand and follow a critical path and work to deadlines. 
• Confident with costings. Taking quoted prices and adding associated costs, with the ability to arrive at an agreeable margin
• Excellent attention to detail to ensure details are logged and records are kept updated accurately.
• A good communicator who is a team player.
• Previous experience or study within the home textile / ceramic product areas preferred but not essential.
• Excellent skills in Excel, Word, Office and PowerPoint.

Benefits Package:

• Salary commensurate with experience
• Pension plan with 3% employer contribution
• Death in Service Life Assurance
• Employee Assistance Program
  • Product discounts

Candidates with experience of; Sales Administrator, Sales Admin, Administrator, Admin, Sales Support, Junior Sales Executive, Customer Services, Customer Sales Associate, Customer Services Administrator, Customer Services Support, Customer Service Advisor, Junior Account Manager, Junior Business Development Manager, Junior Sales Manager, Business Development Executive, Sales Executive, New Business Sales Executive, Sales Consultant, Key Account Manager, Sales, Lead Generation will also be considered for this role.