Customer Service Manager

An exciting opportunity awaits you at Fixfire, a specialist in Life & Property Protection systems and equipment! We have a unique opening for a Customer Service Manager to support our dynamic team.

Customer Service Manager
Coalville, LE67 4NA

• Full time, permanent
• £28,000 - £35,000 per annum depending on experience
• Excellent benefits package

About the Role:

As our Customer Service Manager, you'll be the first point of contact for our valued customers, ensuring every interaction is met with exceptional service. You’ll handle inbound enquiries, assist with customer queries, and support our sales team with administrative duties to help drive our mission forward.

Key Responsibilities:

• In-Bound Sales: Provide exceptional customer service, handling inbound enquiries via phone, email, and live chat, while managing follow-ups and entering enquiries into the CRM system
• Sales Team Follow-Up Manager: Coordinate and track sales team tasks, ensuring timely report completion, organising meetings, and maintaining action item follow-ups
• Sales Manager Support: Support the Sales Manager with administrative tasks to allow focus on key account management and sales strategy

Benefits of a Career with Fixfire:

• Competitive salary package including company phone, laptop, and bonuses
• Take your birthday off as an extra holiday!
• Ongoing training opportunities, including system design and industry best practices
• Work in a diverse and fulfilling environment where no two days are the same
• Happy, strong team culture

You will also be joining a friendly, supportive team with every individual embodying the same key values that you do:

• Honest and trustworthy
• Respectful of others
• Courteous and clean-spoken
• Happy – happiness is infectious!
• Clean, crisp and presentable
• Willing

The Ideal Candidate:

• Strong communication skills, particularly over the phone
• Proficient with Microsoft Word and Excel
• Excellent attention to detail in all written communications
• Customer-centric, understanding the importance of providing an excellent experience
• High level of emotional intelligence and interpersonal skills
• A responsible, driven individual, ready to "get stuff done" without compromising quality
• A team player who values collaboration and humility

If you’re looking for a rewarding role with room for growth in a company that values its team members, we’d love to know more about you!

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include Customer Service Coordinator, Sales Administrator, Account Executive, Sales Support Assistant, Business Development Assistant, Sales Order Processor, Customer Support Specialist, Sales Operations Assistant.