Account Manager - Dunelm

Job Title: Account Manager - Dunelm

Location: Unit 34, Ravenscraig Road, Little Hulton M38 9UP

Salary: Competitive.

Job type: Full Time - Permanent. 8.30am – 5pm Monday to Thursday, 4pm on Friday. WFH: 1 - 2 days a week.

The Company

UW Home is a home textiles company and part of the John Hogg group.  With over 100 years of service, the business has built strong relationships with many of the UK’s leading home furnishing retailers, independents, mail order and e-commerce companies, working with them to create and deliver market leading designs that go on to become best-selling collections. 

With a passion for design, a focus on innovation and commitment to providing high quality products, UW Home has set the standard in readymade curtains, bedding, cushions, accessories and kitchen textiles in the home furnishings market. 

Job Overview:

As Account Manager for Dunelm, you will manage the day to day running of given categories within the Dunelm Account Management team, meeting agreed KPI’s to deliver exemplary service and meet Dunelm’s Phase 3 Supplier expectations.

Key Responsibilities:

• Arranging, attending, and documenting category meetings both in house and with the customer, identifying actions, facilitating customer’s requests and ensuring we deliver to their requirements.
• Build strong relationships with the customer and manage key stakeholders through regular meetings and effective communication.
• Support our Design and Buying teams by providing relevant data and product knowledge to drive profit and positive new development that meets the customer’s strategic brief.
• Negotiate prices to our costing methodology, to arrive at the agreed margin and present to Senior Management team for sign off.
• Build a comprehensive knowledge of the given product categories through competitor analysis and benchmarking.  Present findings to internal stake holders and the customer seasonally, to demonstrate a full understanding of the categories in terms of scale and opportunity.
• Drive the Pre-Production process from concept through to delivery to store, ensuring stakeholders have completed all aspects of the critical path on time and raising any concerns to Senior Management prior to final deadlines.
• Completing all customer related product documentation on time, in detail and to the requirements, gathering information from relevant stake holders where needed.
• Working as part of the wider Dunelm team across all areas of the business from Design, QC, Merchandising, Accounts and Warehousing, completing and updating all required documents accurately to ensure processes are followed and stakeholders are fully updated on the customer’s present requirements.

Skills and Experience:

• Ideally at least 5 years’ experience of working within Supply Chain with progression to Account Manager Level.
• Ideally having worked with High Street / Supermarket retailers and experience of leading supplier meetings with Head office peers.
• Experience in a stock holding business and an understanding of the complexities of being part of a DTS supply team.
• Must have an understanding of Far East manufacturing including costs / moqs / lead-times.
• Must have a solid understanding of and be able to create and drive a critical path. 
• Confident with costings. Taking quoted prices and adding associated costs, with the ability to take action to arrive at an agreeable margin and have excellent attention to detail to ensure costs are logged and kept updated accurately.
• A good communicator and a strong team player.
• Previous experience within the home textile / ceramic product areas preferred but not essential.
• Excellent skills in Excel, Word, Office and Powerpoint.

Benefits Package:

• Salary commensurate with experience
• Pension plan with 3% employer contribution
• Death in Service Life Assurance
• Employee Assistance Program
  • Product discounts

Candidates with experience of; Sales Support, Sales Executive, Sales Account Manager, Business Development Manager, Retail Sales Manager, Business Development Executive, Sales Executive, New Business Sales Executive, Sales Consultant, Key Account Manager, Sales, will also be considered for this role.