Customer Service Manager Job Description
Customer Service Managers supervise a team of Customer Service Representatives and listen to their needs and wishes. The job entails mostly talking with consumers about a product or service by phone, email, or face-to-face, as well as sometimes supervising a CSR team. To run a contact centre, a competent customer service manager must have both technical and interpersonal abilities. The individual is not only a manager but also a leader. They also collaborate with managers from other departments to handle any consumer complaints or issues.
Customer Service Manager Job Responsibilities
A Customer Service Manager is usually designated the top managerial post in a team of customer service representatives. A customer service representative team specialties in providing excellent customer care to the clients of its company or organisation. The job of a Customer Service Manager is to ensure the deliverance of a smooth customer experience. They formulate, analyse, and implement techniques to do so. They also overlook the performance of their team.
Skills Required For Building Customer Service Manager Career
In order to build a successful career, a Customer Service Manager is needed to demonstrate a number of quality traits and attributes. The more important ones amongst them are good interpersonal skills like communication, negotiation, persuasion, compliance, and speaking. You can find out more about customer service manager vacancies at Simply Sales Jobs.
